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Learn how to create keywords and automatic replies on WeChat to increase engagement with your followers.

WeChat’s Auto Reply feature allows companies with official accounts to personalize their interactions with their followers. This can be a very useful and versatile tool for any company which has a lot of followers, and also for companies who would like to provide their audience with as much information about their core business as possible. For example, it can also be used to mirror your company website.

HGR Technology has put together a step by step guide in English on how to setup the WeChat Automatic Reply feature on your Subscription Account on the WeChat platform.

 


A step-by-step guide to setting up the Automatic Reply feature on your WeChat public account.

Currently, the back-end of the platform is only available in Chinese language, but below we have translated the instructions and provided you with a simple step-by-step guide in English which shows you how to setup the Automatic Reply function on a Wechat Public account.

red-number-1 Go to the web address https://mp.weixin.qq.com and sign in to your WeChat public account with your username and password. Click here for a step-by-step on how to register Wechat accounts.

c1

red-number-2 Click the Add Plugin function to take you to the page with different plugins. Here, you can add the WeChat platform and activate the Automatic Reply function .

Plugins

red-number-3 Once you have activated the  Automatic Reply function, you can then begin to edit it. Go to the Auto Reply page by pressing the Auto Reply page button located on the left hand side menu. In the New Account Added Auto Reply box, add your welcome message and the instructions on how to enter the Auto Reply menu. For example, enter Send ” ? “ for the main menu & more information. This is the message people will see when they first follow your account.

 

red-number-4 Add the same or a similar message in the Messaging Auto Reply. Basically, when anyone types anything into your Official WeChat account other then the words you have defined in the Keywords Auto Reply they will receive this message.

Messaging Auto Reply

 

red-number-5 Once you have setup your New Account and Default Auto Replies,  you then need to setup the Keyword Auto RepliesClick on the  Keywords Auto Reply button located in the middle of the site. Next,click on the green Add Rule button.

Keywords

 

red-number-6 Add the Rule Name when you want to let people know the services your company offers. As an example, we’ve created a rule called Services. Next, you need to add the keyword. As an example, we’ve choose the number 3 for our menu system, but can you can easily choose the word Services or both. Next, add the text that you would like to share when the keyword is added. In the example below, our company has more that one service that we offer to our clients, so the text is another menu system with another set of keywords.

Services

 

This is the Main Menu and the beginning structure of our Menu System.

Menu Structure

 

red-number-7 You can add, text, pictures, sounds, videos and previous WeChat posts to the Auto Reply function depending on what information you want to give to your followers.

 

Maps

 


 

Below is an example of HGR Technology’s menu system and how it looks.

red-number-1 New followers welcome message and instructions on how to enter the menu system.

Join - Welcome

 

red-number-2 How to enter the menu system. In this case we are using a “?”.

?

 

red-number-3 Entering the number 1 or the word Address.  Wechat will then send you the text with HGR Technology’s address.

1 Address & contact

 

red-number-4 Entering the number 2 or the word QRCode. Wechat will then send you a picture of HGR Technology’s QRCode.

2 QRCode

 

red-number-5 Entering the number 3 or the word Services. Wechat will then send you a text with a new menu of HGR Technology’s Service’s offered.

3 Services

red-number-6 Entering the code 3a or the word EcommerceWechat will then send you a text with a new message briefly describing the service offered and a URL.

3a

red-number-7 By clicking on the URL it will take you to the relevant page on HGR Technology’s company website.

E-commerce

 

red-number-8 Entering the number 4 or the word  News. Wechat will then send you a text with a new menu of the HGR Technology’s News blogs.

4 - Blog : News

 

red-number-9Entering the code 4a or the word TechNews. Wechat will then send you a text with a new message briefly describing the service offered and a URL.

4a

red-number-1red-number-0 By clicking on the URL it will take you to the relevant page on HGR Technology’s company website.

Tech News

 

red-number-1 red-number-1Entering the number 5 or the word Portfolio. Wechat will then send you a text with a new menu of HGR Technology’s featured Portfolio.

5 Portfolio

red-number-1red-number-2 Entering the code 5a. Wechat will then send you a text with a new message briefly describing the service offered and a URL.

5a

 

red-number-1red-number-3 By clicking on the URL it will take you to the relevant page on HGR Technology company website.

Portfolio

 

 

red-number-1red-number-4 Entering the number 6 or the word AboutUs. Wechat will then send you a text with a new menu of HGR Technology’s About Us menu.

6 - About Us

 

red-number-1red-number-5 Entering the code 6aWechat will then send you a text with a new message briefly describing the service offered and a URL.

6a

 

red-number-1red-number-6 By clicking on the URL it will now take you to the relevant page on HGR Technology’s company website.

About Us

 

red-number-1red-number-7 Entering the number 7 or the word Map. Wechat will then send you a text with a new menu of HGR Technology’s map menu.

7 Location

 

red-number-1red-number-8 Entering the code 7aWechat will then send you a text with a new message with a URL of HGR Technology’s location.

7a

red-number-1red-number-9 By clicking on the URL it will automatically open Google maps on your phone.

google

red-number-2red-number-0 Entering the code 7aWechat will send you a picture of HGR Technology’s location.

 

7c

 


Now read: A step-by-step guide to creating a blog on your WeChat Public Account.

 

HGR Technology, E-commerce, Web Design, Warehouse Management Systems, Photo Studio and VI Designs

Services HGR Technology Can Offer Your Brand

1. Set up and establish your Chinese language website.

2. Hosting your website on our Chinese web servers.

3. Officially registering your website with the Chinese state-issued ICP license.

4. Integrate your website with Baidu SEO and web analytics.

5. Build and maintain a Dual language E-commerce platform for your brand.

Contact Us

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